If it keeps happening, your safest approach is to have the customer insert the card directly in the terminal, and use the pinpad only for the pin Ask your Ingenico representative to update the terminal to the latest version of the softwareĥ. These crashes are a known, unsolved problemĤ. The terminal is running the Telium TETRA Operating System, also produced by Ingenico. The operating system crashes and rebootsģ. The crash is caused by the inability of the software in the terminal to handle the transaction. The reboot is not caused by anything electrical, that is why the warranty replacements and other protextions have not resolved the issueĢ. If you need additional information, please let me know, OK?ġ. With the information I have, please allow me to give you a general answer.
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